Frequently Asked Questions

The typical countertop installation timeline is 7-14 days from templating to completion. This includes 3-5 days for templating and measurements, 5-7 days for fabrication, and 1 day for professional installation. Rush orders may be available for an additional fee, and complex projects may require additional time.

Yes! We serve Paris, Texas and the surrounding Northeast Texas area including Sulphur Springs, Mount Pleasant, Bonham, Commerce, and other nearby communities. Contact us to confirm service availability in your specific location.

We're locally owned and operated in Paris, Texas, with extensive inventory always in stock. We offer personalized service, competitive pricing, and serve contractors, designers, business owners, and homeowners. Our experienced team handles everything from selection to installation with quality craftsmanship guaranteed.

Yes, we provide free estimates for all residential and commercial projects. We can provide initial estimates over the phone or through our contact form, and we offer free in-home consultations for more detailed measurements and material selection.

Quartz is engineered stone made from 90-95% natural quartz crystals with resin binders, offering consistent patterns and non-porous surfaces. Granite is 100% natural stone with unique patterns and requires periodic sealing. Quartz is more uniform and maintenance-free, while granite offers natural beauty with more variation in patterns and colors.

For kitchens, quartz is the most popular choice due to its durability, non-porous surface, and low maintenance. Granite is excellent for those who prefer natural stone beauty. Marble works well for baking areas due to its cool surface. The best choice depends on your lifestyle, budget, and aesthetic preferences. We'll help you select the perfect material during your consultation.

Yes! We provide small samples that you can take home to see how materials look in your space under different lighting conditions. We also encourage visiting our showroom to see full slabs and experience the actual size and patterns of the materials you're considering.

We offer numerous edge profiles including straight, eased, beveled, bullnose, ogee, dupont, and waterfall edges. Standard edges are typically included in pricing, while premium profiles may have additional costs. Our team will show you all available options and help you choose the best edge profile for your design aesthetic.

Yes, marble can be used in kitchens, but it requires more care than other materials. Marble is porous and can stain or etch from acidic substances like lemon juice or vinegar. It's ideal for baking areas due to its naturally cool surface. With proper sealing and maintenance, marble can be beautiful in kitchens, especially for homeowners who love its elegant appearance.

Countertop costs vary by material and project complexity. Granite typically ranges $40-80 per square foot installed, quartz $50-90 per square foot, and marble $60-120 per square foot. Pricing includes materials, fabrication, and installation. We provide detailed estimates based on your specific project, measurements, and material selection.

Our pricing includes material costs, professional templating, custom fabrication, standard edge profiles, cutouts for sinks and appliances, professional installation, and complete cleanup. Additional costs may apply for premium edge profiles, complex cutouts, or special installation requirements. We provide transparent pricing with no hidden fees.

We offer several payment options to fit your budget, including financing plans for qualified customers. We accept cash, checks, and major credit cards. Contact us to discuss financing options and payment plans that work best for your project and budget.

Pricing varies based on material type, slab rarity, thickness, edge profiles, number of cutouts, installation complexity, and project size. Premium materials like exotic granite or engineered quartz cost more than standard options. Complex installations with multiple levels or intricate cuts require additional fabrication time and expertise.

Yes! We offer competitive contractor pricing for licensed contractors and volume discounts for large projects or multiple installations. We also provide special pricing for interior designers and business owners with commercial projects. Contact us to discuss wholesale pricing and establish a trade account.

Installation day typically takes 2-4 hours depending on project complexity. Our team arrives with fabricated countertops, removes old surfaces (if applicable), makes final adjustments, installs new countertops, connects plumbing, and performs complete cleanup. We protect your floors and surrounding areas during the process.

Yes, please remove all items from countertops and nearby cabinets, disconnect and remove appliances from countertop areas, and ensure clear access to work areas. We can coordinate with your plumber for sink disconnection/reconnection if needed. We'll provide a detailed preparation checklist before installation day.

You can use your kitchen immediately for light activities after installation. However, avoid placing heavy items on the countertops for 24 hours to allow adhesives to fully cure. Plumbing connections are typically restored the same day, so your sink will be functional upon completion.

We use digital templating technology for precise measurements, significantly reducing the risk of errors. If measurement issues occur due to our error, we'll remake the countertops at no charge. If changes occur after templating due to construction modifications, additional costs may apply for re-templating and fabrication.

Yes, we provide old countertop removal and disposal services. This includes careful removal to protect cabinets and surrounding areas, proper disposal of old materials, and cleanup of debris. Removal is typically included in our installation pricing, though complex removals may incur additional charges.

Quartz is very low-maintenance. Clean daily with mild soap and water or gentle household cleaners. Avoid abrasive cleaners, bleach, or harsh chemicals. For tough stains, use a paste of baking soda and water. Quartz doesn't require sealing and is non-porous, making it resistant to stains and bacteria.

Granite should be sealed annually or bi-annually depending on usage and the specific granite type. Test if sealing is needed by dropping water on the surface - if it absorbs within 15 minutes, it's time to reseal. We provide sealing recommendations and can perform professional sealing services to maintain your granite's protection.

Many countertop damages can be repaired. Small chips and scratches in granite and quartz can often be polished out or filled. Cracks may require professional repair depending on size and location. We offer repair services and can assess damage to determine the best repair approach or if replacement is necessary.

Avoid placing hot pots and pans directly on any countertop surface - always use trivets or hot pads. Don't cut directly on the surface; use cutting boards. Avoid harsh chemicals, acidic substances on marble, and heavy impacts. These precautions will help maintain your countertops' beauty and longevity.

Yes! We provide detailed care and maintenance instructions specific to your countertop material. This includes recommended cleaning products, maintenance schedules, and what to avoid. We're always available to answer questions about proper care and can provide ongoing maintenance services as needed.